Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate addressIf there are any address discrepancies with your order the product is returned us, a customer care team
member will be in touch.A re-delivery cost will occur for any products that are returned to us.
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick
up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure
your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
All Items
Postcode | State | Suburb |
5701 | SA | WOOLUNDUNGA |
6740 | WA | DRYSDALE RIVER |
6740 | WA | MITCHELL PLATEAU |
6740 | WA | OOMBULGURRI |
6740 | WA | KALUMBURU |
6740 | WA | PRINCE REGENT RIVER |
6740 | WA | WYNDHAM |
6743 | WA | WARMUN |
6743 | WA | CAMBRIDGE GULF |
6743 | WA | LAKE ARGYLE |
6743 | WA | DURACK |
6743 | WA | GIBB |
6743 | WA | KUNUNURRA |
6799 | WA | Home Island Cocos (keeling) Islands |
6799 | WA | West Island Cocos (keeling) Islands |
7151 | TAS | HEARD ISLAND |
7151 | TAS | DAVIS |
7151 | TAS | MAWSON |
7151 | TAS | MACQUARIE ISLAND |
7151 | TAS | MCDONALD ISLANDS |
7151 | TAS | CASEY |
Bulky items
Postcodes | State |
0800-0999 | NT |
2641, 2717, 2831, 2898 | NSW |
4183-4184 | QLD |
4421,4450-4499, 4680, 4700-4805, 9000-9959 | QLD |
4806-4899, 4900-4999, 9960-9999 | QLD |
5701 | SA |
6055, 6215-6699, 6700-6799 | WA |
7151 | TAS |